Refund & Cancellation Policy
Effective Date: July 2026
At SecureCore IT Solutions, we strive to provide high-quality digital services and maintain transparent business practices. Because many of our services involve custom work created specifically for each client, this Refund & Cancellation Policy explains when refunds may be available and how cancellations are handled.
By purchasing our services, you acknowledge and agree to the terms outlined below.
1. One-Time Projects
Applies to: Website Design, Web Development, WordPress, E-Commerce, Logo/Graphic Design, SEO Setup, Google Ads Setup, SEO Content Writing, Digital Marketing Setup, and other custom digital services.
Before Project Work Begins
If you request cancellation before project work has started, and before onboarding or planning has commenced, you may be eligible for a full refund. If preliminary consultations, planning, account setup, or research have already begun, an administrative fee may be deducted.
After Project Work Has Started
Refunds are generally provided only for the unfinished portion of the project. We consider work already completed, including: Discovery, planning, research, design, development, content preparation, project management, and third-party purchases.
Design Revisions
Clients are encouraged to use the included revision process before requesting cancellation. Additional revisions beyond package scope may incur extra charges.
Completed Projects
Payments are non-refundable once a project is completed, delivered, approved, published, or accepted after 5 business days without requested revisions.
2. Monthly Services
Applies to: Website Maintenance, Support, SEO, Digital Marketing, Google Ads, Content Services, and retainers.
- Billing: Renews automatically unless cancelled before the renewal date.
- Cancellation: Written notice required at least 7 days before the next billing date.
- No Partial Refunds: Payments already made are non-refundable for partial months, unused hours, or early cancellation.
3. Third-Party Costs
Expenses like domains, hosting, SSL, themes, plugins, licenses, APIs, and ad spend are non-refundable and will be deducted from any refund.
4. Refund Processing
Approved refunds are processed in 7–10 business days via the original payment method.
5. Chargebacks & Disputes
Contact us before initiating a dispute. Unauthorized chargebacks may result in service suspension, project work halts, or delayed file transfers.
6. Client Responsibilities
Clients must provide info, content, assets, credentials, and approvals. Delays caused by the client do not qualify for a refund.
7. Project Delays
Inactive projects may be placed on hold. Resuming after a prolonged delay may require updated timelines, revised quotes, or additional fees.
8. Service Modifications
Scope changes after approval may require a revised quotation and additional charges, discussed before work begins.
9. Limitation of Refund Eligibility
Refund eligibility applies only to amounts paid directly to us for uncompleted services. We do not guarantee specific business outcomes, rankings, or sales, as these are influenced by external factors.
Questions About This Policy?
SecureCore IT Solutions
+1 236-808-9958
info@securecoreitsolutions.com
Mon – Fri: 9:00 AM – 6:00 PM (PT) | Saturday: 10:00 AM – 2:00 PM (PT)